ADVANCED CUSTOMER SERVICE LEADERSHIP CERTIFICATE  

Primarily for frontline personnel, this certificate includes programs that help to continue building skills used in retail settings. The facilitation of these 6 sessions is customized to meet the specific customer service issues within your organization. Each participant will assess their personal communication styles, attitudes, human relations skills, goal setting techniques, and develop a plan of action that will aid in their individual and organizational success. An advanced Customer Service Leadership certificate indicates that the holder has achieved an advanced level of skill for dealing closely with the public, knows techniques for qualitycustomer service and more.

REQUIRED COURSES:

Advancing Customer Service: Assessment and Setting Personal Objectives
The Power of Goal Setting
Customer Service and Time Management
Advancing Communication Skills
Developing a Positive Self Image: Stress Management
Keeping the Competitive Advantage: Applied Knowledge is Power

Location: CFT Training Center, 1201 East Fayette St. Suite 33, Syracuse, NY 13210
Time: 6-9 PM

Please contact our office at (315) 233 7242 for more information.

Click here to access the registration form

You can achieve

Professional certificate

in just THREE months!